Your tracking number and order information will be sent to you once your order has been processed. Processing times may vary depending on order volume.
All orders use Free Standard Insured Ocean Shipping, and the processing and delivery timelines are the same for all regions.
PROCESSING TIME
Free Standard Insured Ocean Shipping:
Please allow 2–3 business days for order processing and preparation before tracking becomes available.
DDELIVERY TIME (Processing + Shipping)
All orders to European countries are shipped via Standard Insured Shipping, ensuring your items are handled with care and fully protected during transit.
Free Standard Insured Shipping (Europe):
Average delivery time: 7-12 business days
(This includes both order processing and transit time.)
DELAYS
Shipping delays may occur due to factors beyond our control, including but not limited to:
– Weather conditions
– Port congestion
– Holidays and customs inspections
– High order volumes
While most orders arrive within the estimated timeframe, we cannot guarantee an exact delivery date. Logistic delays are the responsibility of the carrier or international shipping process.
ORDER CANCELLATION
Yes, you may cancel your order within 24 hours of placing it.
To request cancellation, please email us within 24 hours and briefly explain your reason.
Cancellations are not accepted after 24 hours, as orders may already be packed or handed over to the shipping partner. Shipping information is clearly provided in product descriptions, so customers should review this prior to ordering.
Refunds for approved cancellations will be processed within 24–72 hours.
If you did not cancel within 24 hours, please do not send the package back without contacting us.
Instead, email us within 48 hours after receiving your order with:
- A photo of the product
- A photo of the shipping label
- A photo of the unopened original packaging
Once verified, we will proceed with a full refund.
INCORRECT ADDRESS
If you entered the wrong address, please reply to your order confirmation email immediately or contact us at
We can usually update the address within the first 24 hours.
If the order has already shipped, we unfortunately cannot modify it. Items cannot be redirected once the tracking number is active.
DAMAGED ITEM UPON ARRIVAL
If your item arrives damaged or defective, we are happy to provide a refund or a replacement.
Please contact us within 48 hours of receiving your order and provide:
– Your order number
– A photo of the damaged item
– Relevant shipping label photos
Once verified, we will issue a full refund or a free replacement.
STILL HAVE QUESTIONS?
If you have a question not covered here, please feel free to contact us at info@thequiethaven.top
, and we will do our best to respond within 24 hours.