Damaged or Faulty Items
If your item arrives damaged, defective, or not as described, we will gladly offer a free replacement or a full refund.
Please contact us within 14 days of receiving your order and provide:
Your order number
Photos of the damaged or faulty item
Photos of the packaging and shipping label
Once verified, we will process your refund or replacement at no additional cost to you.
Lost Parcels
We offer free replacements for:
Parcels confirmed lost in transit
Packages that fail to arrive after the maximum shipping window
Please note: thequiethaven is not responsible for losses due to incorrect shipping information provided by the customer.
Please double-check your address before placing the order.
Cancellations
You may request to cancel your order within 24 hours of purchase.
After 24 hours, orders enter processing and may be handed over for sea shipping. Since ocean freight cannot be stopped mid-transit, we cannot cancel or refund orders once they have shipped.
For compressed sofa products, please note:
Once shipped, the item cannot be recalled during ocean transport
After unpacking, the sofa expands to a large size
Return shipping costs are very high and therefore non-refundable
We kindly ask customers to review product details carefully before completing checkout.
Shipping & Delivery
Do you ship internationally?
Yes. We ship to all European countries via insured ocean freight.
How long does delivery take?
Our home products, including compressed sofas, ship by sea freight.
Estimated delivery time:
25–35 business days (processing + ocean transit)
Shipping times may vary due to:
Port congestion
Customs clearance
Weather conditions
International logistics delays
You will receive an email once your order has shipped and another when your tracking number becomes available.
How do I track my package?
You can check the status of your package anytime via our Order Status page.
If you need help, contact us at:
info@thequiethaven.top
— we’re always happy to assist.
Additional Notes
Thequiethaven is not responsible for parcels lost due to incorrect addresses provided by the customer.
Please ensure your address, phone number, and postal code are accurate before placing an order.
For any questions, feel free to email us — we typically respond within 24 hours.